All organizations understand the importance of learning as a key differentiator for sustained customer satisfaction, employee engagement, employee retention, knowledge retention, productivity, quality and process improvements, all of which impact top line and bottom line growth. Even when employees leave organizations, a well-educated workforce will make the industry better. Studies have indicated that employees tend to stay longer in a company, when there is investment in their career development. With digital revolution and fast changing technology landscape, it has become imperative for employees to stay on top of the new innovations.
Talgro delivers an exciting, flexible, integrated and intuitive interface for employees who can access courses Anytime, Anywhere and on Any Device. With ability to track learning progress as well as learner engagement, organizations benefit from having an ever-ready workforce to serve their customers and stakeholders.
Reaching out to employees in the quickest possible way is critical in providing a relevant and expeditious customer experience. Talgro allows learners to access courses Anytime, Anywhere and on Any Device with a seamless experience.
An intelligent algorithm recommends personalized Learning Paths (LPs) to include training pertaining to domain knowledge, product, process, context, technology, compliance, statutory regulations, soft skills and behavioural skills among others. Automated Learning Paths allow Employees to follow specific learning engagements pertaining to their work domain.
Talgro is the only LMS/LXP that integrates learning into the work environment by allowing Individual Development Plans (IDPs) to be embedded within the LMS. Now Employees can develop 'Action Plans' (AP) that enable transfer of learning to specific work-related activities. And Talgro's action learning technology enables managers to track their team's progress resulting in measurable service indicators.
Talgro's In-course evaluations functionality allows the organization to assess the Employees on the knowledge and skills gained through the learning program. Top performers can be identified and commended. And those who are not up to par yet can be provided more insightful feedback. Video assessments allow Managers and Coaches to identify specific gaps in business, functional & strategic orientation and take measures to address the same.
Talgro's Live Analytics technology provides insights on trainer effectiveness, course content effectiveness, assessing learner difficulties, learner engagement and pedagogy effectiveness. This ensures that Employees and their managers can make real-time changes to make the learning exponentially more effective.
Talgro allows learners to be actively involved in the learning process, while earning 'Engagement points' by on-time completion of courses / assessments, participation in discussion forums, Q&A, adherence to Action Planning timelines, feedback on content / instructor / coach / expert among other activities. The engagement measure is an excellent indicator to management on the learning agility and interest of their Employees.
Talgro's nano learning utility allows your Employees to continue learning informally even after their structured courses are completed. Micro learning makes it easy to keep abreast of trends in customer service, customer related processes and systems, skills development and any changes in product or service offerings, among other things.
Bespoke courses are available on request.