The backbone of an organization's productivity and performance are the Operations teams who work diligently behind the scene to fulfil customer expectations, promises made by their customer facing teams, streamline processes towards higher productivity, quality and turnaround time, cost savings and efficiencies. These people continuously look to strengthen their knowledge and skills for their personal as well as company growth.
Talgro ensures Operation teams get a robust learning experience to stay abreast with knowledge about the company's products and services. Operation teams receive continuous learning to effectively perform, thereby reducing employee turnover and increasing job satisfaction, which can significantly decrease costs.
Reaching out to Operations teams in the quickest possible way is critical in providing a relevant and expeditious customer experience. Talgro allows learners to access courses Anytime, Anywhere and on Any Device with a seamless experience
An intelligent algorithm recommends personalized Learning Paths (LPs) to include training pertaining to domain knowledge, product, process, context, technology, compliance, statutory regulations, soft skills and behavioural skills among others. Automated Learning Paths allow Operations staff to follow specific learning engagements pertaining to their work domain.
Talgro is the only LMS/LXP that integrates learning into the work environment by allowing Individual Development Plans (IDPs)to be embedded within the LMS. Now Operations staff can develop 'Action Plans' (AP) that enable transfer of learning to specific work-related activities. And Talgro's action learning technology enables managers of Operations teams to track their team's progress resulting in measurable service indicators.
Talgro's In-course evaluations functionality allows the organization to assess the Operations staff on the knowledge and skills gained through the learning program. Top performers can be identified and commended. And those who are not up to par yet can be provided more insightful feedback. Video assessments allow Managers and Coaches to identify specific gaps in operations orientation and take measures to address the same.
Talgro's Live Analytics technology provides insights on trainer effectiveness, course content effectiveness, assessing learner difficulties, learner engagement and pedagogy effectiveness. This ensures that the Operations teams and their managers can make real-time changes to make the learning exponentially more effective.
Talgro allows learners to be actively involved in the learning process, while earning 'Engagement points' by on-time completion of courses / assessments, participation in discussion forums, Q&A, adherence to Action Planning timelines, Feedback on content / instructor / coach / expert among other activities. The engagement measure is an excellent indicator to management on the learning agility and interest of their employees.
Talgro's nano learning utility allows your Operations teams to continue learning informally even after their structured courses are completed. Micro learning makes it easy to keep abreast of trends in customer service, customer related processes and systems, skills development and any changes in product or service offerings, among other things.
Bespoke courses are available on request.