Providing a unique customer experience provides competitive advantage to an organization. This experience begins even before a customer is acquired. And it continues during the customer interaction to much after the customer acquisition. Retaining customers is a challenge that most companies grapple with. Service training can make a world of a difference in this context. And the thing is that it is relevant not just for Service and support teams but also Relationship Managers who deal with customers. Service training is critical to align customer expectations with the commitments made by the organization or its representatives. Positive experiences ensure customer engagement as well as loyalty and this translates into repeat business and increased referrals. This is not easy as companies have several product lines with different categories and teams that are often stationed across widespread geographical regions.
Talgro provides a reliable learning experience that empowers support and service teams to stay abreast with knowledge about the company's products and services. It also makes it easy for the organization to keep their Service teams skilled on various aspects of providing a great Customer experience. Whether it is a veteran team member or a new recruit, Talgro empowers everyone to be at the forefront of communicating positive moments of truth at every stage of the Customer journey.
Reaching out to Support & service teams in the quickest possible way is critical in providing a relevant and expeditious customer experience. Talgro allows learners to access courses Anytime, Anywhere and on Any Device with a seamless experience
An intelligent algorithm recommends personalized Learning Paths (LPs) to include training pertaining to domain knowledge, product, process, context, technology, compliance, statutory regulations, soft skills and behavioural skills among others. Automated Learning Paths allow Service and Support staff to follow specific learning engagements pertaining to their work domain.
Talgro is the only LMS/LXP that integrates learning into the work environment by allowing Individual Development Plans (IDPs) to be embedded within the LMS. Now Service and Support staff can develop action plans that enable transfer of learning to specific work-related activities. And Talgro's action learning technology enables Managers of Service and Support teams to track their team's progress resulting in measurable Service indicators.
Talgro's In-course evaluations functionality allows the organization to assess the Service and Support staff on the knowledge and skills gained through the learning program. Top performers can be identified and commended. And those who are not up to par yet can be provided more insightful feedback. Video assessments allow Managers and Coaches to identify specific gaps in Service orientation and take measures to address the same
Talgro's Live Analytics technology provides insights on trainer effectiveness, course content effectiveness, assessing learner difficulties, learner engagement and pedagogy effectiveness. This ensures that the Service & Support teams and their managers can make real-time changes to make the learning exponentially more effective
Talgro makes it easy to integrate with other software. If your Service & Support teams are using any particular customer relationship management software, Talgro can integrate with the same without requiring the teams to exit from existing systems
Talgro's nano learning utility allows your Service and Support teams to continue learning informally even after their structured courses are completed. Micro learning makes it easy to keep abreast of trends in customer service, customer related processes and systems, skills development and any changes in product or service offerings, among other things.
Bespoke courses are available on request.